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Bulletin Board 7


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May 17, 2018

RUPA Members: New Flying Together – new site!

This message is being sent to Retiree Organization Leaders

Retiree Organization Leader –

The new Flying Together is ready to go, and we’re in the process of switching employee teams and retirees over completely to the new site. Please share this message with your members accordingly.

Retirees are scheduled to switch over the night of Monday, May 28.

Starting the following morning (Tuesday, May 29) whenever you log in to Flying Together:

  • You’ll see the new home page
  • You’ll only be able to access the new version of Flying Together and Travel content
  • You’ll no longer have the ability to switch back to the previous version of Flying Together

Note that most department pages on Flying Together have already fully switched over to the new site.

We recommend that you start using the new site before your scheduled switch over date. The new site is very user-friendly (and mobile-friendly!) but it is different from the previous version, so it may take a little bit of getting used to. We’ve started providing some tips for using the new site on Flying Together, so take a look at those. If you have any questions about the new Flying Together, please email flyingtogether@united.com.

Thank you for your continued support.



Michelle Pritchett
Employee Travel Policy and Procedures Representative, Human Resources

Retired United Pilots Association
Phyllis Cleveland, Eblast Chair
P.O. Box 757 Stowe, VT 05672


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May 1st, 2018

RUPA Members:  Latest news from RAFA’s Kirk Moore!

Retiree Association of Flight Attendants

Pass Travel UPDATE                    April 30, 2018

1) New Flying Together website! 2) New links and paths for pass travel 3) Change EFs in June for July-December travel 4) How to change your personal information 5) New destinations on United this summer 6) United news 7) RAFA website

Read this UPDATE on RAFA’s website, the links may work better:


1) New Flying Together website!.

The cut-over to United’s new Flying Together website is tentatively scheduled for May 9, 2018. After the cut-over only the new version will be available. Explore now and become accustomed to it here: ft.ual.com


1)  Import all your existing tools & favorite shortcuts into the new Flying Together. 2)  All Pass Travel information will still be in the “Travel” section, but it will be located in new tabs and menus within that section. Click around to discover or use RAFA’s “Important links” page…see #2 below. 3)  When you find a page you need often, click “Add to favorites” at the bottom of that page and you’ll be able to quickly access it with one click using your “Favorites” (the heart icon) link.  

2) New links and paths for pass travel      

Retirees may get need a little help looking for pass travel information on the new Flying Together website. No problem! RAFA recently updated all of our “Important LINKS” (including handy phone numbers). Below each link is the path we took, so you can easily navigate the new menus of the Travel section. For example: FT > Travel > Programs and policies > Types of travel > (look in fly out menu “In this section”) > “Preparing for travel” is the path to find out everything “you need to know before you go”. Read about how to book travel, proper attire, service charges, refunds, etc. in “Preparing for travel”.

Check out RAFA’s links here: http://www.rafa-cwa.org/page-1831807

Scroll down past the phone numbers to the LINKS, click a link and then sign into FT. Once you’re signed in, RAFA’s links will take you straight to the topic you’re looking for. Try using the paths to do it yourself. Happy hunting!

3) Change EFs in June for July-December travel

We mentioned this in the March Pass Travel UPDATE, but note the new path!

Once mid-year enrollment begins in June, visit the NEW Flying Together website ft.ual.com . Go to FT > Travel > Pass Travel > “Manage pass riders”. Remember, if you do not want to change your current EFs then no action is needed; they’ll automatically roll over on July 1. More information will become available on Flying Together in May.

4) How to change your personal information

As retirees, we are not able to access the features of “MY INFO” on Flying Together.

However, we can change our personal information online here:

  • log into FT.ual.com
  • click on “Employee Services”
  • click on the link to “Health and Insurance, Your Benefits Resources (YBR)”
  • Once redirected, click on “Your Profile” in the top banner to the right of your name.
  • Click on “Personal Information” and make the necessary changes.

Or call the Benefits Service Center: 800-651-1007        

5) New destinations on United this summer!

Check out new UA flights to Reykjavik, Edinburgh, Zurich and Porto plus 25 other seasonal locations this summer. Return to Mexico and the Caribbean as flights resume to hurricane-impacted airports and, in late October, United will fly non-stop to Tahiti! For more info and a chart read United’s Newsroom article on 4/26/2018:


6) Recent news on Flying Together > News                                   

7) Have you seen RAFA’s website?

Check out the Travel Benefits tab here:  http://www.rafa-cwa.org

Read the Pass Travel Program Summary, helpful links, phone numbers & more.For other Pass Travel Topics: Previous Travel UPDATES

Compiled by Kirk Moore, RAFA Travel Benefits Committee                April 30, 2018

Thank you Kirk!!!

Retired United Pilots Association
Phyllis Cleveland, Eblast Chair
P.O. Box 757 Stowe, VT 05672


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March 30th, 2018

RUPA Members:  Enhanced mobile web experience for united.com

Starting March 29 we’re introducing a new mobile version of united.com. The new mobile site will offer our customers and employees a smoother and more efficient experience when navigating our website via their smart phones. The new mobile site features a refreshed home page and enhanced flows, offering the following improvements:

  • Optimized smartphone design consistent with other digital channels
  • Supports bookings from the U.S. and Japanese points of sale, with Japanese as a translation option
  • In addition to viewing reservations, users can create and change revenue flights as well as MileagePlus award bookings
  • FareLock is available, allowing customers to hold a new revenue or award booking for ticketing at a later time
  • Ability to review MileagePlus account information
  • Ability to consistently deliver weather and service alerts via homepage
  • Full check-in and flight status functionality

The new mobile website allows customers and employees a more seamless experience anywhere they go. “We want to ensure our customers can reach us whenever and wherever they need us,” said Principal Business Analyst Karla Padbury. “While we already have an excellent mobile app, we recognize that not all customers have access to it for a variety of reasons, and they choose to connect with United via a browser on their mobile devices. We’re excited to provide these customers with a mobile-friendly site that allows them to conveniently manage their travel plans.”

Retired United Pilots Association
Phyllis Cleveland, Eblast Chair
P.O. Box 757 Stowe, VT 05672


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December 9th, 2017

RUPA Members:  Correction in the President’s Letter in the December 2017 issue of RUPANEWS:

The pass travel open enrollment period ends December 28th at 7:00 pm CT!

Retired United Pilots Association
Phyllis Cleveland, Eblast Chair
P.O. Box 757 Stowe, VT 05672


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November 29, 2017

RUPA Members:  Latest up-date from United.

To: United retiree organization leaders Greetings, Starting Monday, Dec. 4, eligible retirees have the opportunity to update their current enrolled friends during the year-end pass travel enrollment period.  You are welcome to share this information on your respective organization website and newsletter. The pass travel enrollment period is between Dec. 4 and Dec. 28 (until 7 p.m. CT).  Note: There will be a scheduled Dependent Management System outage from Friday, Dec. 1 through Sunday, Dec. 3.  During the outage you will not be able to add or delete pass riders from your pass travel profile or access the pass travel enrollment tool. During the enrollment period you can:

  • Choose your 2018 enrolled friend(s) names.
  • Remove them to open an available slot to be able to add someone later in 2018.

No changes?  No action. If you do not wish to make any changes for 2018, you do not need to take any action.

  • Current enrolled friend(s) and spouse/domestic partners will automatically rollover.

New for retirees in 2018! Beginning in June 2018, retirees will have the opportunity to change their enrolled friend(s) twice: mid-year and again during pass travel enrollment. Starting in June 2018 One enrollment period per year Year-end enrollment: Dec. 4 – Dec. 28 (until 7 p.m. CT). Travel January through December the following year. Register maximum of two enrolled friends for entire year. In addition to current year-end enrollment Mid-year enrollment: Jun. 1 – Jun. 28 (until 7 p.m. CT). Travel July through December of the current year.   Change one or both enrolled friends per each six-month period or keep the same two for the entire year. Friendly reminders:

  • Know your friends.  If you are providing enrolled friend status to individuals who are not your family members they must be your own close, personal friends and cannot be sold or bartered.
  • Names must match. Your enrolled friend’s names must match exactly to what appears on their travel documents, i.e. driver’s license or passport.
  • Invoices for tax withholdings. Starting on Nov. 1, 2017, we will begin to collect any federal and state withholding taxes that apply to your taxable pass travel income via quarterly invoice. The first invoice will be sent in March 2018 for any travel from Nov. 1, 2017, to Jan. 31, 2018, and invoices will be sent every three months thereafter.  To learn more, click here.
  • Be sure your mailing address is up to date.  If you need to make a change, go to http://www.ybr.com/unitedor contact the Employee Travel Center from 7:00 a.m. to 7:00 p.m. Central Time, 7 days a week, at 1-877-UAL-ESC9 (from the U.S.) or 1-847-UAL-ESC9 (outside the U.S.), or through United ServiceAnywhere.

Make your elections early so you don’t miss out!  Keep in mind, once the enrollment period closes, no changes can be made.  Get started on Dec. 4 by going to Flying Together > Travel > Update pass riders and buddies or click here. Want to learn more? Please visit our Pass Travel Enrollment page for helpful information and FAQ’s.  Still have a question?  Try United Service Anywhere. As to be expected, the Employee Travel Center will experience higher than normal call volume and emails related to pass travel enrollment.  We ask to please refer retirees to the helpful information section on the Pass Travel Enrollment page (see image below) before they call or email so that our representatives can best assist everyone.  Thank you, Michelle Michelle Pritchett Employee Travel Policy and Procedures Representative, Human Resources Retirees on the go deserve convenience on the go.  Try our award-winning United app for all your pass travel booking needs

Retired United Pilots Association
Phyllis Cleveland, Eblast Chair
P.O. Box 757 Stowe, VT 05672