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Bulletin Board 7

BULLETIN BOARD

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March 30th, 2018

RUPA Members:  Enhanced mobile web experience for united.com

Starting March 29 we’re introducing a new mobile version of united.com. The new mobile site will offer our customers and employees a smoother and more efficient experience when navigating our website via their smart phones.

The new mobile site features a refreshed home page and enhanced flows, offering the following improvements:

  • Optimized smartphone design consistent with other digital channels
  • Supports bookings from the U.S. and Japanese points of sale, with Japanese as a translation option
  • In addition to viewing reservations, users can create and change revenue flights as well as MileagePlus award bookings
  • FareLock is available, allowing customers to hold a new revenue or award booking for ticketing at a later time
  • Ability to review MileagePlus account information
  • Ability to consistently deliver weather and service alerts via homepage
  • Full check-in and flight status functionality

The new mobile website allows customers and employees a more seamless experience anywhere they go.

“We want to ensure our customers can reach us whenever and wherever they need us,” said Principal Business Analyst Karla Padbury. “While we already have an excellent mobile app, we recognize that not all customers have access to it for a variety of reasons, and they choose to connect with United via a browser on their mobile devices. We’re excited to provide these customers with a mobile-friendly site that allows them to conveniently manage their travel plans.”

Retired United Pilots Association
Phyllis Cleveland, Eblast Chair
P.O. Box 757 Stowe, VT 05672

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December 9th, 2017

RUPA Members:  Correction in the President’s Letter in the December 2017 issue of RUPANEWS:

The pass travel open enrollment period ends December 28th at 7:00 pm CT!

Retired United Pilots Association
Phyllis Cleveland, Eblast Chair
P.O. Box 757 Stowe, VT 05672

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November 29, 2017

RUPA Members:  Latest up-date from United.

To: United retiree organization leaders

Greetings,

Starting Monday, Dec. 4, eligible retirees have the opportunity to update their current enrolled friends during the year-end pass travel enrollment period.  You are welcome to share this information on your respective organization website and newsletter.

The pass travel enrollment period is between Dec. 4 and Dec. 28 (until 7 p.m. CT).  Note: There will be a scheduled Dependent Management System outage from Friday, Dec. 1 through Sunday, Dec. 3.  During the outage you will not be able to add or delete pass riders from your pass travel profile or access the pass travel enrollment tool.

During the enrollment period you can:

  • Choose your 2018 enrolled friend(s) names.
  • Remove them to open an available slot to be able to add someone later in 2018.

No changes?  No action.

If you do not wish to make any changes for 2018, you do not need to take any action.

  • Current enrolled friend(s) and spouse/domestic partners will automatically rollover.

New for retirees in 2018!

Beginning in June 2018, retirees will have the opportunity to change their enrolled friend(s) twice: mid-year and again during pass travel enrollment.

Starting in June 2018 One enrollment period per year Year-end enrollment: Dec. 4 – Dec. 28 (until 7 p.m. CT). Travel January through December the following year. Register maximum of two enrolled friends for entire year. In addition to current year-end enrollment Mid-year enrollment: Jun. 1 – Jun. 28 (until 7 p.m. CT). Travel July through December of the current year.   Change one or both enrolled friends per each six-month period or keep the same two for the entire year.

Friendly reminders:

  • Know your friends.  If you are providing enrolled friend status to individuals who are not your family members they must be your own close, personal friends and cannot be sold or bartered.
  • Names must match. Your enrolled friend’s names must match exactly to what appears on their travel documents, i.e. driver’s license or passport.
  • Invoices for tax withholdings. Starting on Nov. 1, 2017, we will begin to collect any federal and state withholding taxes that apply to your taxable pass travel income via quarterly invoice. The first invoice will be sent in March 2018 for any travel from Nov. 1, 2017, to Jan. 31, 2018, and invoices will be sent every three months thereafter.  To learn more, click here.
  • Be sure your mailing address is up to date.  If you need to make a change, go to http://www.ybr.com/unitedor contact the Employee Travel Center from 7:00 a.m. to 7:00 p.m. Central Time, 7 days a week, at 1-877-UAL-ESC9 (from the U.S.) or 1-847-UAL-ESC9 (outside the U.S.), or through United ServiceAnywhere.

Make your elections early so you don’t miss out!  Keep in mind, once the enrollment period closes, no changes can be made.  Get started on Dec. 4 by going to Flying Together > Travel > Update pass riders and buddies or click here.

Want to learn more? Please visit our Pass Travel Enrollment page for helpful information and FAQ’s.  Still have a question?  Try United Service Anywhere.

As to be expected, the Employee Travel Center will experience higher than normal call volume and emails related to pass travel enrollment.  We ask to please refer retirees to the helpful information section on the Pass Travel Enrollment page (see image below) before they call or email so that our representatives can best assist everyone. 

Thank you,

Michelle

Michelle Pritchett
Employee Travel Policy and Procedures Representative, Human Resources
Retirees on the go deserve convenience on the go.  Try our award-winning United app for all your pass travel booking needs

Retired United Pilots Association
Phyllis Cleveland, Eblast Chair
P.O. Box 757 Stowe, VT 05672

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October 19th, 2017

RUPA Members: From RUPA President Bob Engelman

Latest travel news from the company’s website – 30 minute cutoff for most new bookings!

Effective Oct. 19, customers will need to create or change their revenue tickets and MileagePlus award bookings at least 30 minutes ahead of scheduled departure on all self-serve booking channels. This change also applies to employees traveling on Employee Discount 20 tickets. This change does not apply to space-available or company business bookings.

We’re making this change in response to feedback from Airport Operations employees who noted that reducing last-minute bookings made by customers who have no possibility of making their flights (due to traffic or airport security or other delays) will enhance their ability to serve our customers and manage the departure management lists toward the end of the check-in process.

New alerts in most booking channels will inform customers when the 30-minute cutoff is approaching or has been reached. In certain situations, Contact Centers employees will be able to book customers within 30 minutes of scheduled departure; reservations employees should refer to their department communications for additional information. Customer service representatives at the gates who are working in-person with customers will also be able to complete bookings and changes.

Some exceptions to this 30-minute policy will remain (e.g., a 24-hour cutoff for customers with billing addresses in Argentina, Brazil, India South Korea and Vietnam).

Retired United Pilots Association
Phyllis Cleveland, Eblast Chair
P.O. Box 757 Stowe, VT 05672

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October 19th, 2017

RUPA Members: Latest quick notes from the company!

Greetings Retiree Organization Leader,

Exciting news! This morning at approximately 2:00 a.m. CT, the myUAdiscount program was enhanced to include these three items. Here’s what you need to know:

1. Waived in-cabin pet fees (savings of $125 each way)

2. Waived unaccompanied minor fees (savings of $150 each way)

3. Boarding Group 3 or higher (depending on Mileage Plus credit card purchase or Mileage Plus Premier status).

The United Daily story that includes more details will be published tonight and will also be available on the Travel tab.

Thank you,

Michelle

Michelle Pritchett
Employee Travel Policy and Procedures Representative, Human Resources

Try United Service Anywhere to find answers to commonly asked questions and to submit request to our service centers.

Retired United Pilots Association
Phyllis Cleveland, Eblast Chair
P.O. Box 757 Stowe, VT 05672

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